Product Exchange

The HERB Promise - Product Exchange Policy

  • Defective Products:

    • If you received a defective product, just fill out the form below or call and let us know within 24 hours of purchase and we will come right back out to exchange it at zero cost to you.***

    • If we are notified of a defective product more than 24 hours and no later than 30 days after purchase, we will gladly review and exchange it upon your next order with us.* ** ***

    • All defective products must be replaced with same brand/type of product.

    • If our 30 day window has elapsed but you would still like to return your defective item, we totally understand! However, we will need you to reach out to the manufacturer to get a return authorization. Once we receive a return authorization, we will gladly exchange your product(s) with your next order.

  • Non-Defective Products:

    • If you ordered the wrong thing or have decided you don’t want a product you ordered, no problem! Let us know within 24 hours of purchase and we will gladly review and exchange it upon your next order with us.* ** ***

    • Product must be in new condition, no broken seals.

  • Free, Promotional and Giveaway Products:

    • We are unable to exchange or refund any free, promotional or giveaway products, whether defective or non-defective.

  • Vaporizers and Cartridges:

    • These tend to have more issues than other product types. Please test your vape products as soon as they arrive.

    • We ask that you try troubleshooting your vape product before requesting an exchange.

        * Must meet order minimum after any credits and discounts are applied.

      ** All returns are subject to review by HERB.


   *** Get & Give items do not qualify for exchange or return (even if defective).


Click on the brand of your product below to visit their website for

detailed troubleshooting tips and more information.