Frequently Asked Questions
How do I order?
First, you need to become a member. This can be done by filling out our sign-up form online or by phone. You can then order online or call us and order by phone. Feel free to call us at 844.437.2213 if you have any questions whatsoever. *Please note that valid identification is required upon delivery.
What do I need to do to become a member?
In order to purchase recreational cannabis, you must be 21 years of age or older with valid government issued photo identification. To purchase medical cannabis, you must be at least 18 years of age and possess a valid California Medical Marijuana Recommendation. If you meet these qualifications, you can sign up online or by phone in just a few minutes! Click here for a recommendation!
Where do you deliver?
We deliver to a large portion of Los Angeles. This includes Downtown Los Angeles, Chinatown, Echo Park, Silverlake, Atwater Village, Frog Town, Los Feliz, University Heights, Koreatown, East Hollywood, Hollywood, West Hollywood, Central LA, Mid-Wilshire, Mid-City, Beverly Hills, Century City, Beverlywood, Westwood, Brentwood, Pacific Palisades, Santa Monica, Venice, Marina Del Rey and surrounding areas. Check our delivery zone map for a better idea of exactly where we deliver. Stay tuned, more delivery areas are coming soon!
Where can I receive my delivery?
We cannot deliver to any public places such as parks, schools, libraries, government buildings, etc.
How long does delivery take?
Depending on where you're located and our order queue at the moment you submit your order, your delivery will arrive anywhere from 15-45 minutes.
Do you accept credit, debit or other forms of payment?
Yes! All payments are processed at the time of delivery. You may pay by cash, credit, or debit. Members paying with card must have a matching photo ID.
What is your minimum order amount?
Our minimum order amount is $25. Until the order value reaches $50, there will be a $5 minimum order surcharge. Order minimum must meet requirement after all discounts are applied and before all taxes are applied.
Are there First Time Member Deals?
All first time members receive a 20% off discount towards their entire first order. In addition, we'll gift you an HERB Bic lighter, HERB Sticker, and HERB Welcome Card! Order minimum must meet requirement after all discounts are applied and before all taxes are applied.
Does HERB offer discounts or loyalty programs?
Yes, we provide a compassionate discount for anyone with a hardship, senior citizens, veterans and active military personnel. You can learn more and apply for a discount by clicking here. We also have a program called Get & Give, where HERB reinvests 1% of it's monthly gross income by supplying our most in need members with a monthly care package containing medical cannabis and related items. Visit this page to check out our Get & Give program.
We also have a number of loyalty programs that any member of HERB can take part in. Leave us an honest review at Google Places, Leafly, Yelp, or Weedmaps and email it to us prior to your next order. We'll credit your next order with a $10 off coupon! You can also refer a friend after your first order, for a $10 off coupon on your next order. Also, if you can save and return/recycle 10 large jars or 20 small jars for a $20 off coupon on your next order! Order minimum must meet requirement after all discounts are applied and before all taxes are applied.
How do I exchange defective products?
We want all of our members to be satisfied with their purchase. Therefore, we have The HERB Promise. Visit the product exchange form page for more information. Before filling out the exchange form, please visit the brand's website for troubleshooting information. All brands can be found on the product exchange form page. We are unable to exchange or refund any free, promotional or giveaway products.
What if I am 18 years old and don't have a CA Doctor's Recommendation?
If you are younger than 21 years of age, we cannot serve you without proper documentation. To become a legal cannabis patient you can visit your personal physician or you can have a virtual doctor's appointment through Heally. The entire process takes approximately 30 minutes or so and being evaluated costs $39 through this link Their service is available 8am-10pm 7 days a week.
For information about a state issued MMIC card, visit the CA Department of Public Health to apply through this link.
Since cannabis is now legal in California, do I still need a doctor's recommendation?
Not if you're 21 or over! However, if you are younger than 21 years of age, you still need a doctor's rec, which is available to you if 18 or over. Also, keep in mind anyone with a CA rec can save 5% on taxation. Learn more at our Tax & Regulation Page.